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Service & Support Manager

LOCATION

AU - Sydney, Brisbane, Melbourne

THE ROLE

  • Proactively set and deliver long-term Service & Support strategy for AU

  • Collaboratively lead, coordinate & drive the Service Team

  • Work closely with our Solutions team to represent front-line Service interests in projects 

  • Deliver AGITO global maintenance innovations locally and collaborate with global colleagues to share and bring the best to AU

  • Be a point of escalation for operational issues (On-call)

  • Ensure appropriate Root Cause Analysis (RCA) is performed following system incidents

  • Develop Service Level Agreements for AGITO customers

  • Lead and support where required during Service Level Agreement negotiations

  • Manage the Spare Parts Process

  • Be proactive in identifying areas of improvement and cooperation across local departments 

YOU ARE

  • A supportive and encouraging leader with demonstrable experience in managing technical teams and identifying and nurturing talent

  • Blend technical, stakeholder engagement, financial, and project management skills

  • Excellent stakeholder management skills and problem-solving abilities with the ability to work collaboratively & build robust, sustainable & beneficial relationships

  • A confident, professional manner with a “Can Do” approach

  • Proven track record in driving Maintenance Strategies, Asset Management maturity, and managing Statutory and Regulatory Compliance

  • Strong communication skills, able to explain complex matters to customers and internal stakeholders clearly and relevantly

  • Commercially astute with proven budgetary management

  • Good knowledge of ISO 90001 or similar

  • Advanced knowledge of OH&S

YOUR SKILLS

  • Australian Trade Qualification & Certificates – Certificate III Engineering – Mechanical Trade 

  • White Card 

  • Right to Work in Australia 

  • Current Driver’s Licence 

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