Service & Support Manager

LOCATION

AU - Sydney, Brisbane, Melbourne

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THE ROLE

• Proactively set and deliver long-term Service & Support strategy for AU

• Collaboratively lead, coordinate & drive the Service Team

• Work closely with our Solutions team to represent front-line Service interests in projects 

• Deliver AGITO global maintenance innovations locally and collaborate with global colleagues to share and bring the best to AU

• Be a point of escalation for operational issues (On-call)

• Ensure appropriate Root Cause Analysis (RCA) is performed following system incidents

• Develop Service Level Agreements for AGITO customers

• Lead and support where required during Service Level Agreement negotiations

• Manage the Spare Parts Process

• Be proactive in identifying areas of improvement and cooperation across local departments 

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YOU ARE

• A supportive and encouraging leader with demonstrable experience in managing technical teams and identifying and nurturing talent

• Blend technical, stakeholder engagement, financial, and project management skills

• Excellent stakeholder management skills and problem-solving abilities with the ability to work collaboratively & build robust, sustainable & beneficial relationships

• A confident, professional manner with a “Can Do” approach

• Proven track record in driving Maintenance Strategies, Asset Management maturity, and managing Statutory and Regulatory Compliance

• Strong communication skills, able to explain complex matters to customers and internal stakeholders clearly and relevantly

• Commercially astute with proven budgetary management

• Good knowledge of ISO 90001 or similar

• Advanced knowledge of OH&S

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YOUR SKILLS

• Australian Trade Qualification & Certificates – Certificate III Engineering – Mechanical Trade 

• White Card 

• Right to Work in Australia 

• Current Driver’s Licence