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Service & Support is in our DNA.

 

We understand that uptime in your operation is critical and that comes from regular maintenance and specialist knowledge.

We are here for you.  Always.

Our Service & Support.

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Hotline Support

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Training

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Service Level Agreements

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Modernisation

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Spare Parts

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Residential Support

Service Level Agreements

To ensure maximum uptime and optimal operation, our Service Level Agreements are tailored to your specific needs.  We can support your business 24/7. 

Our Service Level Agreements ensure your operation doesn't stop and helps to keep your customers happy.  So that once we have delivered a successful project we can start delivering exceptional service & support. 

With a range of options, we work with you to find the best solution.

  • Monthly | Quarterly | Six Monthly Preventative Maintenance on Site

  • Monthly | Quarterly | Annual Remote Software Updates & Patches

  • Mechanical | Electrical | Software

  • Legal for Trade Equipment Certification

  • Site Equipment Audits

  • Software Penetration Testing

Training
System Training for both Operators and Engineers.

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  • Our train the trainer approach encourages system ownership

  • Keep your team trained on the latest diagnostic & repair techniques

  • Maximise uptime & operational effectiveness

  • Implementation of daily health checks to minimise downtime

  • Instructor led classroom and hands on training - troubleshooting and recovery

  • Technical Training for engineers and alignment with local CMMS

Modernisation
Ensure the efficiency and safety of your Operation.​​

  • Annual equipment audits

  • Overhaul & refurbishment options

  • Staged and planned approach - retrofits can be planned and scheduled over time

  • Review equipment and system safety

  • Monitor parts obsolescence

  • ​Gradual integration of modern equipment to facilitate connectivity

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